Privacy Policy

Gindulgence Privacy Policy

Last Updated: March 2026

  1. Introduction

Ilam Homestead Function Centre Limited (we, us, our) is committed to protecting your privacy. We comply with the New Zealand Privacy Act 2020 and the Privacy Amendment Act 2025 when dealing with personal information. Personal information is any information about an identifiable individual.

This policy outlines how we collect, use, disclose, and protect your information. It does not limit or exclude any of your rights under the Act.

  1. How We Collect Your Information

We collect personal information through the following methods:

  • Directly from you: When you provide information via our website, register for a subscription, contact us directly (email/phone), or purchase products.
  • Indirectly from third parties: We receive information from ticket management providers, including Flicket.co.nz, TicketFairy.com, and Eventbrite.com, as well as payment processors like Stripe.com.
  • Publicly available sources: Where information is public or you have authorised such collection.
  • At our events: We may collect your likeness through photographs, videos, and audio recordings in public areas for marketing purposes.

Compliance Note (IPP 3A): In accordance with the 2025 Amendment, when we collect information about you from a third party (indirectly), we take reasonable steps to ensure you are aware of this collection. We do this by providing a clear notice and a link to this policy in our email communications.

  1. How We Use Your Personal Information

We use your information to:

  • Verify your identity and provide services or products.
  • Market Gindulgence to you, including via text, phone, or email.
  • Bill you and process credit card transactions.
  • Conduct anonymized research and statistical analysis to improve our events.
  • Advertise our products via social media, print, television, and radio using event media.
  • Protect or enforce our legal rights and interests.

Note: If you choose not to provide necessary personal information, we may be unable to process your ticket purchase or provide you with important event updates.

  1. Disclosing Your Personal Information

We may disclose your information to:

  • Entities within our corporate group, joint venture partners, or event support staff.
  • Third-party businesses that support our services, such as IT hosting and data centres.
  • Marketing partners, publishers, and producers for advertising.
  • Regulatory authorities or law enforcement as required by law.

Overseas Disclosure: Some of our service providers may be located outside New Zealand. We take reasonable steps to ensure that any overseas recipient is required to protect your information in a way that, overall, provides comparable safeguards to those in the New Zealand Privacy Act.

  1. Data Retention & Protection
  • Protection: We take reasonable steps to keep your personal information safe from loss, unauthorized activity, or misuse.
  • Retention: We will only retain your personal information for as long as is necessary to fulfil the purposes for which it was collected or to comply with legal, tax, or reporting requirements.
  • Privacy Breaches: In the event of a privacy breach that is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and the affected individuals as required by the Act.
  1. Accessing and Correcting Your Information

You have the right to access your readily retrievable personal information and request corrections.

  • To exercise these rights, please contact us via the form on our 'Contact us' page.
  • You must provide evidence of your identity before we can release or correct information.
  • We may charge reasonable costs for providing copies of your information.
  1. Internet Use and Cookies
  • Security: While we maintain secure connections, providing information over the internet is at your own risk.
  • Cookies: We use cookies to monitor website usage. You may disable these in your browser settings, though it may limit website features.
  • Third-Party Links: Our website contains links to other sites. We are not responsible for their privacy practices and encourage you to review their policies.